GOLDWIN Customer Service Center

Address: 2-20-6 Shoto, Shibuya Ward, Tokyo 150-8517

Please note:

  • You will receive a reply to your email inquiry during our business hours, 9:00 to 17:30 (excluding weekends, holidays, and customary holiday breaks).
    Any email inquiry received after our business hours will be processed on the next business day.
  • Please be advised that, depending on the nature of your inquiry, it may take us some time to respond. Please note that we may not be able to respond to all of your inquiries.
  • Our replies are intended for your exclusive use. Please refrain from forwarding all or any part of our email or letter to a third party without our consent.
  • Any personal information provided at the time of your inquiry will be used only to the extent necessary to respond to your inquiry, and will be handled with strict confidentiality based on our privacy policy.